Privacy Policy

Who are we?

PADs UK or PADs Foundation are working names of Psychiatric Assistance Dogs, a UK charity registered number 1173512.

Registered office: 4 Trenowth Terrace, Grampound Road, Cornwall, TR24EB

Tel: 07852212320 Email: Website:

Our Data Protection Officer is Zoe Norquoy.

If you have any questions regarding our Privacy Policy, please email her

What we do?

Our Vision is to improve the quality of life and independence of people with psychiatric disabilities, by having a psychiatric assistance dog.

Our Purpose is to relieve those in need as a result of having a psychiatric disability by:

a) Education or training persons with a psychiatric disability in the proper and safe use of their psychiatric assistance dog;

b) Raising public awareness of psychiatric disabilities and the benefits of assistance dogs to persons with such a disability;

c) Otherwise supporting persons with a psychiatry disability in particular with their ownership and use of an assistance dog with a view to promoting their independence in society.

Data Protection

PADs Foundation are committed to both protecting & respecting your privacy and we take data protection very seriously.

When you browse our website, get in touch with us, or use our services we collect information. This allows us to understand what you are interested in and helps us improve the way we communicate with you about our services and fundraising.

We will never exchange or sell your information to another organisation for their own marketing purposes. We know that this is important and want to reassure you that you are always in control of how we use your personal information with regards to marketing and fundraising activities.

However, we do need to collect and use your personal information for carefully considered and legitimate business purposes, which help PADs Foundation raise funds effectively and deliver our services.

This statement explains how PADs Foundation collect and uses your personal information, what data we collect, our legal basis for its use, and also your rights in respect of personal data.

The terms of this statement may change from time to time, so please check it regularly. Under the data protection law, we have a legal duty to protect any information we collect from you. We use appropriate technologies to safeguard your details, and keep to strict security standards to prevent unauthorised access to it.


We need to use your information to deliver our services and for the purposes below. We may not use your personal information for all of these purposes; it will depend on our relationship with you. 

Information Requests
We use contact information from web forms, emails, mail and telephone to send you information or materials that you have requested or to provide a service. Your contact information is also used to contact you when necessary, for example, to answer a query. 

Fundraising & Marketing
We have a range of fundraising and marketing activities to promote the aims of PADs Foundation and to raise income. We may utilise a range of channels, telefundraising, direct marketing, face to face, advertising for print, broadcast and digital arenas to achieve this. This may include talking to you about donating, competitions, lotteries, sponsorships, events, volunteering opportunities and our life-changing services. We may also ask if you are able to Gift Aid any of your donations. 

Managing our Volunteers
If you are one of our volunteers, we need to use your personal information to facilitate the recruitment process, to manage your volunteering activity, deliver training, involve and update you on our projects and campaigns and to ensure your safety. This may include sending you newsletters or information about our fundraising activities so you can advise the public about our work. We may also disclose to Third Parties (where we have retained them to provide services) that we, you or our client have requested including references, qualifications and criminal reference checking services, verification of details provided by you. More information can be found in our Volunteers Privacy Policy. 

Service Provision
We will require the collection of your contact details and special category data to be able to provide and administer our services, to be able to monitor the quality of these services and to answer any questions or enquiries. We may also need to use your personal information for the prevention of fraud, to identify any misuse of our services, or on an anonymised basis to monitor compliance with our equal opportunities policy. 

We campaign both locally and nationally to raise awareness about issues affecting people with a psychiatric disability. We collect your information to keep you in touch with these campaigns. 

Volunteers & Candidate Administration
We process the personal information of our volunteers and candidates to enable recruitment, benefit management, staff administration and for performance management purposes. 

Lawful Processing

Current data protection law identifies six legitimate ways to process personal data.
PADs Foundation has assessed that the following are relevant to the purposes that we are processing personal information for as listed above.
• Information is processed on the basis of the ‘legitimate interests’ of PADs Foundation.
• Information is processed on the basis of consent
• Information is processed on the basis of a contractual relationship. 

Legitimate Interest
The law permits personal data to be collected and used if it is necessary for a legitimate business interest of the organisation, providing it is used in a fair, transparent way and does not unduly impact the rights of the individual concerned. 

PADs Foundation will ask you for your consent to send you marketing and fundraising emails, and text messages or to telephone you. You can change your consent for these channels at any time by contacting Zoe Norquoy on 07852212320 or by emailing

Contractual Relationships
If you have signed a Volunteering Agreement or entered into a contract for provision of services with PADs Foundation then this is a Contractual Relationship, and you should refer to your terms and conditions. 

What are the Legitimate Interests of PADs Foundation?

• Reporting Criminal Acts and compliance with law enforcement agencies

• Internal and external audit for financial or regulatory compliance purposes

• Statutory reporting

Publicity & Income Generation
• Direct Marketing and other forms of marketing, publicity or advertisement

• Unsolicited commercial or non-commercial messages, including fundraising campaigns, income generation or charitable fundraising

• Personalisation used to tailor and enhance the customer experience in our digital and postal communications

• Analysis, targeting and segmentation to develop corporate strategy and improve communication efficiency

• Processing for research purposes (including marketing research)

Operational Management

• Volunteer recording for recruitment, safety, performance management or workforce planning purposes.

• Provision and administration of staff benefits, such as pension

• Physical security, IT and network security

• Maintenance of suppression files

• Processing for historical, scientific or statistical purposes

Financial Management & Control

• Processing of financial transactions and maintaining financial controls

• Prevention of fraud, misuse of services, or money laundering

• Enforcement of legal claims including debt collection via out of court procedures.


• Responding to any enquiry from our supporters

• Delivery of requested products or information packs

• Thank you communications and receipts

• Administration of existing financial transactions

• Maintaining ‘Do not contact lists’ (suppressions)

When we use your personal information, we will always consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will always balance your rights as an individual against our legitimate interests.

Data Collected

Data Collected
We collect and use your personal information such as name, address details, email address, telephone numbers, date of birth, IP address and information regarding which pages you have accessed on our website.

We also collect information about the services you use, any purchases or financial transactions you make, or marketing contact preferences you give. We maintain a record of communications we send you and we may log any communications that you send us.

If you have kindly Gift Aided your donation to PADs Foundation, we must record the fact you are a UK taxpayer, and we must maintain a record of the amount of PADs Foundation we have claimed. 

We process special category personal information

Under data protection law, certain categories of personal information are recognised as special category. This includes health information and ethnicity. To process and maintain your membership of PADs Foundation, we collect special category personal data about you. We also do this if there is a clear reason for doing so, such as where we need this information to ensure that we are able to provide appropriate services and facilities, to answer your questions and enquiries, to enable you to participate in an event.

We would also use this information on an anonymised basis to monitor compliance with our equal opportunities policy.

Your credit or debit card information
If you use your credit or debit card to donate to us or buy something online, we pass your card details securely to our payment processing partners and do not store the details on our website or databases. 

Where does the information come from?
Most of the personal data we hold is given to us directly by our supporters, clients and volunteers in the course of interacting with our services, websites, campaigning or fundraising activities. We may also receive your personal information when you donate to PADs Foundation through our charity bank CAF Bank and third party services such as Just Giving, Virgin Money Giving or BT Donate.

In some circumstances, we might update our supporters’ information using other agencies for example Royal Mail postal address file. 

Data Retention

In general terms, we remove identifiable personal data from our records seven years after the date of our last interaction. In most cases, this represents seven years after the last financial transaction. There are a few exceptions to this rule, such as if you are PADs Foundation member, we will retain your records for six years after you ceased to be a member. 

Data Sharing

PADs Foundation will not share or sell your personal information to any other organisation for their own marketing purposes. 

Data Protection Rights

Where PADs Foundation is using your personal information on the basis of your consent, you have the right to withdraw consent at any time. You also have the right to ask PADs Foundation to stop sending you direct marketing.

If you wish to change how we contact you or tell us that you do not want to receive our occasional direct mail, please contact Zoe Norquoy on 07852212320 or email them at

Right to be Informed

You have the right to be told how your personal information will be used. This policy document, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used. 

Right of Access

You can write to the Data Protection Officer asking what information we hold about you and to request a copy of that information. We will have 30 days to comply once we are satisfied you have rights to see the requested records and we have successfully confirmed your identity. 

Right of Erasure

From May 2018, you have the right to be forgotten (i.e. to have your personally identifiable data deleted). In many cases we would recommend that we suppress you from future communications, rather than data deletion to ensure that we do not contact you in the future. 

Right of Rectification

If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. 

Right to Restrict Processing

In certain situations, you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage. 

Right to Data Portability

Where we are processing your personal data under your consent the law allows you to request data portability from one service provider to another. This right is largely seen as a way for people to transfer their personal data from one service provider to a competitor. 

Right to Object

You have an absolute right to stop the processing of your personal data for direct marketing purposes 

Right to object to automated decisions

In a situation where a data controller is using your personal data in a computerised model or algorithm to make decisions “that have a legal effect on you”, you have the right to object. This right is more applicable to mortgage or finance situations. PADs Foundation does not undertake complex computerised decision making that produce legal effects. 

Social Media Marketing

We may participate in social media marketing, which enables us to display adverts to our existing supporters when they access certain social media platforms. We may provide your email address, mobile number and address to a given social media platform so they can determine whether you are a registered account holder with them. Our adverts may then appear when you access their platform. Your data is sent in an encrypted format that is deleted by the social media provider if your email does not match their records. Any social media provider that we work with will be under a contract with us and they will have to undertake not to use your information for any other purpose. 

Collection of Data through ‘Cookies’ on the PADs Foundation Website

PADs Foundation employ a number of cookies across our website in order to enhance the user experience and to ensure that we are able to provide the relevant content that our visitors might expect. To do this we use a combination of session, persistent and third-party cookies. 

Session cookies

Session cookies allow our users to link their actions during browser sessions; they expire after a session and are not stored long term. We use this type of cookie to maintain a user session on the website. We also use session cookies to collect data on how visitors use our website, for example what type of browser they are using and which pages are popular. 

Persistent cookies

Persistent cookies are stored on the user’s device in between browser sessions which allows preferences or actions of the user across a site to be remembered. We use persistent cookies to make our website more accessible to users. These cookies help us to provide the user with the text size and colour options they require. 

Third party cookies

Third party cookies are set by a domain other than the one visited by the user. We use these cookies for our work with third party organisations, to allow us to understand the journey that our visitors take to get to our website. 

Marketing (targeting or advertising) cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember websites you have visited, and this information is shared with other parties such as advertisers. For example, we use third party companies such as Google’s DoubleClick to provide you with more personalised adverts when visiting other websites.

You can change your settings on your browser to prevent cookies from being stored on your computer or mobile device without explicit consent.

Your browser ‘help’ section will normally provide details on how to manage the cookie settings.

To opt out of Google’s DoubleClick use of cookies please visit Ad Settings ( or for any other marketing cookies NAI Consumer Opt Out ( If you have any further questions about cookies then please contact

What happens when you link to another site?

Our websites contain links to other websites. This privacy policy applies only to our sites, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information about you to any other site when you link to another non PADs Foundation site.

My cookie settings aren’t saving

In order for cookie preferences to be stored on your device, Do Not Track browser settings must be disabled. On mobile devices you can find these in your settings as detailed below:

iPhone: Settings > Safari > ‘Ask websites not to track me’

Android: Settings > Advanced > Privacy > Do Not Track On

Chrome: Settings > Advanced Settings > ‘Send a “Do Not Track” request with your browsing traffic’

Information Security 

We use cloud-based systems to process our data and, as such, this data may be processed outside of the EEA. We adopt the Information Commissioners approved measures when we process outside of the EEA which means that all processing conducted in a location outside of the EEA is carried out in accordance with European Data Protection regulations. 

If you require further information, please contact our Data Protection Officer at

By submitting your personal data, you agree to this transfer, storing or processing. We will take all the steps necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

All information you give to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

Notification of changes to this Privacy Policy 

This privacy policy may change from time to time, for example, to reflect new legal requirements. If the privacy policy changes we will place an updated version on this page. Please review this page regularly to keep up to date with any changes to the Privacy Policy. 

What to do if you are not happy with this Privacy Policy? 

In the first instance, please talk to us directly so we can help resolve any problem or query. You can contact our data protection officer  on 07852212320 or this email address

You can also register with the fundraising preference service (FPS). This service is run by the Fundraising Regulator and allows you to stop email, telephone, addressed post, and/or text messages from a selected charity or charities by using the online service at or by calling 0300 303 3517. Once you have made a request through the FPS, we will ensure that your new preferences take effect within 28 days.

You also have the right to contact the Information Commissioners Office (ICO) if you have any concerns about Data Protection using their help line 0303 123 1113 or at 

Page last updated 8 June 2023